Neem contact met ons op

Reverie ApS
CVR: 33260954
Ezi Returns - Reverie
Euregioweg 350
7532 SN Enschede
Nederland

klantendienst@horlogegigant.nl
U kan ons bereiken van:
maandag tot vrijdag, 10.00 - 16.00

Hier kan u de drie meest gestelde vragen lezen - en natuurlijk de antwoorden.

Indien u uw vraag niet kan vinden, gelieve ons dan via het formulier te contacteren dat u verderop kan vinden.

Ik heb net een product gekocht, maar nu staat er dat het nabesteld / uitverkocht is?

Zodra u uw aankoop heeft gedaan, zal ons systeem het artikel automatisch uit de voorraadhoeveelheid verwijderen. Dit wordt gedaan om de items voor u te reserveren. Als de voorraad vóór uw aankoop nog 1 stuk was, daalt de voorraadhoeveelheid na uw aankoop naar 0, waardoor u deze nu ziet als uitverkocht. Maar maakt u zich geen zorgen, dit geldt alleen voor toekomstige aankopen. Uw product wordt meestal meteen verzonden (indien besteld voor 15.00 uur op weekdagen).
Hoe kan ik het polsbandje aanpassen?

We raden aan dit hulpmiddel voor het aanpassen van polsbandjes te gebruiken:

Armband aanpassing - Hoe links van uw horloge te verwijderen

Op deze manier kan u eenvoudig zelf de schakels op de armband van het horloge verwijderen:
https://www.horlogegigant.nl/watch-sizing-tool-for-metal-band-watches
Dit horloge past niet echt bij mij. Hoe kan ik retourneren?

We verwijzen naar de retourprocedure in de Gebruiksvoorwaarden. Wij willen graag benadrukken dat alle terugzendingen met tracker (en indien mogelijk met ons retourlabel) moet gebeuren. Verzendingen zonder tracker gebeuren op eigen risico. Vul een retourformulier in voor een snelle verwerking.

Naam Cookie	Soort Cookie	Beschrijving Cookie
SIDCC	Marketing	This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
APISID	Marketing	This DoubleClick cookie is generally set through the site by advertising partners, and used by them to build a profile of the website visitor's interests and show relevant ads on other sites. This cookie works by uniquely identifying your browser and device.
DSID, FLC, AID, TAID, and exchange_uid,IDE,ANID,NID,OTZ	Marketing	Google uses one or more cookies for advertising they serve across the web. One of the main advertising cookies on non-Google sites is named ‘IDE‘ and is stored in browsers under the domain doubleclick.net. Another is stored in google.com and is called ANID. https://policies.google.com/technologies/types?hl=en
datr, reg_fb_gate, reg_fb_ref and reg_fb_ext, wd, c_user, lu, sct, xs, x-referer, presence, p, locale, lsd, _e_*, fr, sub, etc	Marketing	Facebook advertiser cookies are used for reporting on social campaigns, troubleshooting campaign set up and building aggregated pools of audiences for targeting based on behaviour trends on and off the nouryon campaign sites.
amz_auth_err	Vereist	Used if Enable Login with Amazon is enabled
amz_auth_logout	Vereist	Used if Enable Login with Amazon is enabled
form_key	Vereist	A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).
guest-view	Vereist	Stores the Order ID that guest shoppers use to retrieve their order status. Guest orders view. Used in "Orders and Returns" widgets.
login_redirect	Vereist	Preserves the destination page the customer was loading before being directed to log in. Used in mini cart for logged in customers if the Display Shopping Cart Sidebar configuration option is set to Yes.
mage-cache-sessid	Vereist	The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to true.
mage-cache-storage	Vereist	Local storage of visitor-specific content that enables ecommerce functions.
mage-cache-storage-section-invalidation	Vereist	Forces local storage of specific content sections that should be invalidated.
mage-messages	Vereist	Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.
mage-translation-storage	Vereist	Stores translated content when requested by the shopper. Used when Translation Strategy is configured as “Dictionary (Translation on Storefront side)”
mage-translation-file-version	Vereist	Tracks the version of translations in local storage. Used when Translation Strategy is configured as Dictionary (Translation on Storefront side).
persistent_shopping_cart	Vereist	Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper.
product_data_storage	Vereist	Stores configuration for product data related to Recently Viewed / Compared Products.
recently_compared_product	Vereist	Stores product IDs of recently compared products.
recently_compared_product_previous	Vereist	Stores product IDs of previously compared products for easy navigation.
recently_viewed_product	Vereist	Stores product IDs of recently viewed products for easy navigation.
recently_viewed_product_previous	Vereist	Stores product IDs of recently previously viewed products for easy navigation.
section_data_ids	Vereist	Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.
store	Vereist	Tracks the specific store view / locale selected by the shopper.
searchReport-log	Vereist	used to collect log information about searching
stf	Vereist	Records the time messages are sent by the SendFriend (Email a Friend) module.
X-Magento-Vary	Vereist	Configuration setting that improves performance when using Varnish static content caching.
__Secure-3PAPISID, __Secure-HSID, NID, HSID, __Secure-SSID, SID, APISID, __Secure-APISID, SSID, SAPISID, __Secure-3PSID, __Secure-HSID, ANID, __Secure-3PAPISID, __Secure-APISID, HSID, __Secure-3PSID, SAPISID, 1P_JAR, __Secure-SSID, SID, SIDCC, NID, APISID,SSID, _ga, GoogleAdServingTest	Marketing	Google Analitics Cookies: Login Functionality, Analytics and Performance, https://policies.google.com/technologies/ads
Temporary and persistent cookies (abc_switch_cross_paypal, AKDC, Apache, c, cookie_check, feel_cookie, flow_back_cookie, JSESSIONID, LANG, login_email, navcmd, s_sess, s_vi, SEGM, ts, X-PP-K, x-pp-p, x-pp-s, X-PP-SILOVER, cookies with random names, etc) etc	Vereist	Browsing session management,Web analytics,Technical,Authentication,User preferences,Tracking,Advertising,Location,Security,Transfer data outside the EU
gdpr_cookie	Voorkeuren	Set allowed cookies list
gdpr_show_popup	Voorkeuren	Check if cookie popup was shown
NID	Voorkeuren	The NID cookie contains a unique ID Google uses to remember your preferences and other information. For more information: https://policies.google.com/technologies/types?hl=en
Temporary and persistent cookies (abc_switch_cross_paypal, AKDC, Apache, c, cookie_check, feel_cookie, flow_back_cookie, JSESSIONID, LANG, login_email, navcmd, s_sess, s_vi, SEGM, ts, X-PP-K, x-pp-p, x-pp-s, X-PP-SILOVER, cookies with random names, etc)	Voorkeuren	Protected users data against unauthorized access. For more information: https://policies.google.com/technologies/types?hl=en ,Paypal (PayPal (Europe) S.à r.l. et Cie, S.C.A.) / Paypal, Inc
gtm_debug, gtm_auth, gtm_preview	Statistieken	Google Tag Manager. These cookies collect analytical data about site usage. For more information: https://policies.google.com/technologies/types?hl=en
__utma, __utmb, __utmc, __utmt, __utmv, __utmz, _ga, _gid, _gat_..account_id, etc	Statistieken	Google Analitics. These cookies let us know how you use our website and how you found our website. For more information: https://policies.google.com/technologies/types?hl=en
private_content_version	Vereist	Private content, which is stored in the browser local storage, https://devdocs.magento.com/guides/v2.3/extension-dev-guide/cache/page-caching/private-content.html
SEARCH_SAMESITE	Statistieken	This cookie is used to prevent the browser from sending this cookie along with cross-site requests.
PHPSESSID	Vereist	PHP session cookie associated with embedded content from this domain.
fitler_active	Voorkeuren	Remember selected filter state (expanded/collapsed)
__kla_id,KL_FORMS_MODAL, _hp2_ses_props,_hp2_id	Statistieken	Klaviyo Tracking Cookies https://help.klaviyo.com/hc/en-us/articles/360034666712-Cookies-in-Klaviyo
visitor,hubspotutk,intercom-session-qgotccxx, _fbp,_gid, _delighted_web, intercom-id-qgotccxx, _hjid,__hssc, __hssrc, _lfa, hubspotutk, _ga	Statistieken	Clerk.io cookies, see https://clerk.io/privacy
_sp_id,_sp_ses	Statistieken	It is used to persist information about a user’s activity on the domain between sessions.
pixel	Statistieken	Some data points that can be collected include: Which pages they view, Which ads they click on, The operating system they use, The type of device they use, The screen resolution they use, What time they visited, Activities during a session, Their IP addresses
__gads, DSID, _fbp, IDE, __Secure-3PAPISID, SAPISID,CONSENT, __Secure-APISID, NID, SID, 1P_JAR,__Secure-3PSID, __Secure-SSID, ANID, __SecureHSID, HSID, SEARCH_SAMESITE, APISID, SSID, AID,SIDCC, UULE, DV	Statistieken	These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
STUID	Statistieken	This cookie identify unique browsing session.
STVID	Statistieken	This cookie identify unique returning visitor.

Neem contact met ons op

Hier kan u de drie meest gestelde vragen lezen - en natuurlijk de antwoorden.

Ik heb net een product gekocht, maar nu staat er dat het nabesteld / uitverkocht is?

Hoe kan ik het polsbandje aanpassen?

Dit horloge past niet echt bij mij. Hoe kan ik retourneren?